Refunds

This policy explains how Subscription cancellations and refunds work at LaptopFirst. It should be read together with our Terms of Use.

1. Cancellation Windows

• Monthly plans: cancel any time; access continues until the end of the current paid billing cycle.
• Fixed-term plans (e.g. 6/12-month commitments): cancelling before the committed term may attract an early termination fee (see Section 2).
• Cancellation requests must be submitted at least [X] business days before the next billing date to avoid being charged for the following cycle.

2. Early Termination Fees

If a Vendor cancels a fixed-term Subscription before the committed period ends, an early termination fee may apply, calculated as [formula pending — e.g. remaining months × X% of monthly fee, or device depreciation shortfall]. This fee is intended to cover the unamortized hardware cost provided under the subsidized subscription rate.

Exact early termination terms are set out in the Order Form / subscription agreement for that account and take precedence over this general policy.

3. Refund Eligibility

• Subscription fees already paid for the current billing cycle are non-refundable once the cycle has started, except where required by law.
• Setup or onboarding fees, where applicable, are non-refundable once fulfilment has begun.
• No refunds are provided for unused subscription periods after cancellation (see Terms of Use, Termination).

4. Refund Processing Time

Approved refunds are processed to the original payment method within [X–Y] business days of approval. Bank processing times beyond LaptopFirst's control may add further delay.

5. How to Request a Refund or Cancellation

Email sales@laptopfirst.in with your account/subscription ID and effective cancellation date, or call +91 8851216076. We will confirm the cancellation and final billing date in writing.