laptopfirst

LAPTOPFIRST VENDOR TERMS OF SERVICE

B2B Software-as-a-Service (SaaS) Agreement for Laptop Rental Businesses

Effective Date: 1st April 2026
Last Updated: 24th September 2026
Website: https://laptopfirst.in
Platform Access: https://app.laptopfirst.in | MDM Control Plane: https://mdm.laptopfirst.in
Operated By: Lapswap Tech Private Limited (CIN: U62099DL2024PTC426597), a company incorporated under the Companies Act, 2013, with its registered office at 161-L, Plot No. 9, Sector-7, Evergreen Apartment, Dwarka Sec-6, South West Delhi, Delhi – 110075, India.

IMPORTANT NOTICE: THIS IS A LEGALLY BINDING AGREEMENT BETWEEN LAPTOPFIRST (“COMPANY”, “WE”, “US”, OR “OUR”) AND THE BUSINESS ENTITY OR INDIVIDUAL SUBSCRIBING AS A VENDOR (“VENDOR”, “TENANT”, “YOU”, OR “YOUR”).

BY REGISTERING AN ACCOUNT, CLICKING “I AGREE”, ACCESSING THE PLATFORM, OR ENROLLING COMPUTING DEVICES INTO THE LAPTOPFIRST DEVICE MANAGEMENT SYSTEM, YOU AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS SET FORTH HEREIN. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE PLATFORM.

1. DEFINITIONS AND INTERPRETATION

  • “Account” means a uniquely provisioned multi-tenant environment on the Platform assigned to the Vendor.
  • “Agent” means the proprietary client software (known as “Mite” or “LaptopFirst Agent”) installed on Managed Devices to facilitate telemetry, remote management, and asset protection.
  • “Customer” or “Renter” means any third-party individual, student, corporate entity, or organization that leases or rents Managed Devices from the Vendor.
  • “Data Protection Laws” means the Digital Personal Data Protection Act, 2023 (India) (“DPDPA”), the Information Technology Act, 2000, and any relevant data protection statutes applicable to the parties.
  • “Managed Device” means any physical desktop, laptop computer, tablet, or workstation enrolled in and monitored by the Platform.
  • “MDM Commands” means remote administrative actions dispatched via the Platform, including but not limited to remote lock, PIN unlock, alert display, OS-level wipe, restart, and configuration enforcement.
  • “Platform” means the LaptopFirst suite of web dashboards, mobile applications, APIs, MDM servers, and background daemons hosted at laptopfirst.in, app.laptopfirst.in, mdm.laptopfirst.in, or associated domains.
  • “Rental Agreement” means the independent contractual lease or bailment agreement executed strictly between the Vendor and its Renter governing the physical custody and financial rental terms of a Managed Device.

2. SCOPE OF SERVICES

2.1 Service Provision

LaptopFirst provides a multi-tenant cloud platform engineered specifically for computer equipment rental businesses. The Platform provides tools for:

  1. Fleet inventory tracking, hardware health monitoring, and system specifications cataloging;
  2. Automated and manual dispatch of Mobile Device Management (MDM) security commands (remote lock, unlock, messaging, and wipe);
  3. Intermediary integration with third-party service providers for identity verification (KYC) and soft credit score evaluation; and
  4. Order management, contract date tracking, condition auditing upon return, and rental invoicing generation.

2.2 License Grant

Subject to the timely payment of applicable subscription fees and continuous compliance with this Agreement, LaptopFirst grants the Vendor a non-exclusive, non-transferable, revocable, worldwide right during the subscription term to:

  1. Access and operate the administrative dashboard; and
  2. Download, install, and execute the Agent strictly on physical computing devices owned or legitimately held under title by the Vendor for rental purposes.

3. VENDOR REPRESENTATIONS, HARDWARE TITLE & ETHICAL COVENANTS

3.1 Unconditional Representation of Hardware Ownership

The Vendor explicitly warrants and covenants that:

  1. Every Managed Device enrolled into the Platform is either:
    • (a) Solely and exclusively the owned physical property of the Vendor; or
    • (b) Held under an authorized, lawful commercial lease granting the Vendor the express legal right to sublease and install asset protection software;
  2. Under no circumstances will the Vendor install the Agent or enroll devices belonging to employees (BYOD), personal devices of Renters, or third-party hardware without documented, verifiable ownership or title;
  3. Enrolling unauthorized hardware constitutes a material breach of this Agreement and may lead to immediate account termination and reporting to competent law enforcement authorities.

3.2 Mandatory Customer Rental Agreement & Disclosure

The Vendor represents and warrants that before handing over physical custody of any Managed Device to a Renter, the Vendor shall execute a written or digitally enforceable Rental Agreement with the Renter containing clauses that:

  1. Inform the Renter that the laptop is the exclusive property of the Vendor;
  2. Explicitly disclose that the laptop contains background asset-protection software capable of collecting hardware health data, approximate/GPS location, and receiving remote management commands;
  3. Inform the Renter that in the event of rental payment default, breach of lease terms, or failure to return the device upon expiry, the device may be locked remotely, rendered unusable, or wiped; and
  4. Clarify that personal files, browser histories, private messages, and keystrokes are never monitored by the Agent.

3.3 Ethical Use of MDM Commands (Anti-Harassment Covenant)

The Vendor acknowledges that the Agent possesses privileged, kernel-level capabilities to interrupt device usage. The Vendor covenants that:

  1. Remote Lock: Shall be triggered solely for legitimate business purposes—specifically, documented non-payment of rent, expiration of agreed lease term without renewal, suspected equipment theft, or upon the Renter’s direct request following loss;
  2. Remote Wipe: Shall be deployed strictly as a measure of last resort for verified stolen hardware or upon formal return of hardware to protect previous renter privacy;
  3. No Surveillance: The Vendor shall not attempt to use the Platform, Agent, or location telemetry to stalk, harass, blackmail, or conduct unlawful surveillance upon any Renter or individual;
  4. Indemnity for Misuse: The Vendor accepts total civil, criminal, and financial liability for any unjustified, malicious, or wrongful execution of lock, wipe, or alert commands on any device.

4. IDENTITY VERIFICATION (KYC) & CREDIT EVALUATION RELAY

4.1 Technology Intermediary Status

The Platform facilitates access to third-party verification engines:

  1. Identity & Document Verification (KYC): Powered by accredited identity verification service providers;
  2. Credit Assessment: Powered by registered credit assessment partners / associated Credit Information Companies.

4.2 Legal Relationship in Verification

  1. Data Fiduciary: For the purpose of the DPDP Act, 2023, the Vendor is the Data Fiduciary collecting the Renter’s personal data, government IDs (PAN, Aadhaar, Driving License), and proof of address.
  2. Data Processor: LaptopFirst acts strictly as an intermediary and Data Processor, routing encrypted requests between the Vendor and the verification service providers.
  3. Soft Pull Acknowledgment: The credit evaluation performed via the Platform is strictly an informational soft credit pull. It does not register a formal credit inquiry on the Renter’s bureau file.
  4. Vendor Consent Obligation: The Vendor warrants that it has collected affirmative, unambiguous authorization from the prospective Renter before initiating any KYC verification or credit assessment via the Platform.
  5. No Guarantee of Solvency: Verification outputs (pass/fail status, risk tiers) are provided on an "as-is" basis by third parties. LaptopFirst does not underwrite, warrant, or guarantee the creditworthiness, identity authenticity, or honesty of any Renter. The ultimate decision to lease equipment rests solely with the Vendor.

5. PAYMENTS, BILLING & DISCLAIMER OF ESCROW

5.1 Vendor Subscription Fees

  1. The Vendor shall pay subscription fees according to the published pricing schedule or custom written quotation based on active device quotas.
  2. All subscription fees are exclusive of applicable taxes (including Goods and Services Tax - GST), which shall be added to invoices at statutory rates.
  3. Subscriptions are billed in advance on a recurring monthly or annual basis. Failure to pay subscription fees may result in suspension of administrative dashboard access, during which time automated MDM safety policies may be frozen.

5.2 Complete Disclaimer Regarding Renter Payments

  1. No Payment Processing: Currently, LaptopFirst does not process, intermediate, collect, or hold rental payments made by Renters to Vendors.
  2. No Escrow or Custody: The Platform is not an escrow service, payment aggregator, or financial institution. Any payment records, invoice generation tools, or ledger markers on the Platform are for record-keeping and convenience only.
  3. Direct Settlement: All security deposits, monthly rental fees, damage assessments, and late penalties are transacted directly between the Vendor and the Renter via their independent banking or point-of-sale arrangements.
  4. No Debt Collection Agency: LaptopFirst is a software provider, not a recovery agent or debt collector. LaptopFirst accepts no responsibility for recovering defaulted rental funds or unreturned hardware.

6. INTELLECTUAL PROPERTY & PROPRIETARY RIGHTS

6.1 Ownership of Platform & Agent

LaptopFirst retains all worldwide right, title, and interest in and to the Platform, the Mite Agent, NanoMDM/NanoDEP orchestrators, databases, APIs, code, documentation, logos, and trademarks. No intellectual property ownership is transferred to the Vendor.

6.2 Restrictions on Vendor

The Vendor shall not, directly or indirectly:

  1. Decompile, disassemble, reverse engineer, or attempt to derive the source code of the Agent or Platform;
  2. Circumvent, disable, or tamper with the Agent’s watchdog service (MiteWatchdog), Authenticode/CodeSign verification, or OTP uninstallation locks;
  3. Resell, white-label, lease, or sub-license the Platform to third-party rental businesses without prior written authorization from LaptopFirst;
  4. Use the Platform to benchmark performance against competing software products;
  5. Alter, remove, or obscure any proprietary copyright or trademark notices embedded in the software.

6.3 Ownership of Vendor Data

The Vendor retains absolute ownership of all business records, inventory catalogs, invoices, and customer files uploaded to the Account (“Vendor Data”). The Vendor grants LaptopFirst a limited, non-exclusive license to host, transmit, and process Vendor Data strictly to provide the services described herein.

7. MULTI-TENANCY, SECURITY & DATA PROTECTION

7.1 Multi-Tenant Isolation

LaptopFirst enforces strict multi-tenant isolation using PostgreSQL Row-Level Security (RLS) bound to authenticated tenant identifiers (tenant_id). The Vendor’s data is partitioned such that no other vendor or unauthorized third party can query or access it.

7.2 Administrative Account Security

  1. The Vendor is responsible for maintaining the confidentiality of admin credentials and assigning appropriate role-based permissions (Admin, Staff, Viewer).
  2. The Vendor must immediately notify LaptopFirst at security@laptopfirst.in upon discovering any unauthorized access to its Account.

7.3 Data Retention & Pruning

The Vendor acknowledges and consents to the automatic programmatic pruning schedules embedded in the MDM server:

  • Diagnostic device logs: Automatically purged after 7 days;
  • Device heartbeats & vitals: Automatically purged after 30 days;
  • Location coordinates: Automatically purged after 90 days;
  • Audit trail logs: Retained for 400 days to meet statutory auditing obligations under Indian law.

8. DISCLAIMER OF WARRANTIES

  1. THE PLATFORM, AGENT, DOCUMENTATION, AND ASSOCIATED INTEGRATIONS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
  2. LAPTOPFIRST DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  3. LAPTOPFIRST DOES NOT WARRANT THAT:
    • (a) THE SERVICES WILL OPERATE UNINTERRUPTED OR ERROR-FREE;
    • (b) REMOTE COMMANDS (SUCH AS LOCK OR WIPE) WILL EXECUTE INSTANTANEOUSLY IF A MANAGED DEVICE IS POWERED OFF, OFFLINE, DISCONNECTED FROM THE INTERNET, OR WIPED BY OS REINSTALLATION OUTSIDE SUPPORTED PROTOCOLS;
    • (c) USE OF THE SOFTWARE WILL COMPLETELY PREVENT HARDWARE THEFT, UNAUTHORIZED DISASSEMBLY, PHYSICAL DESTRUCTION, OR FINANCIAL DEFAULT BY RENTERS.

9. LIMITATION OF LIABILITY

  1. CONSEQUENTIAL DAMAGES EXCLUSION: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LAPTOPFIRST, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE TO THE VENDOR OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF DATA, EQUIPMENT LOSS, OR DAMAGE TO HARDWARE) ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT.
  2. AGGREGATE LIABILITY CAP: THE TOTAL AGGREGATE LIABILITY OF LAPTOPFIRST ARISING OUT OF OR RELATING TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL UNDER NO CIRCUMSTANCES EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY THE VENDOR TO LAPTOPFIRST IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO LIABILITY, OR ₹50,000 (INR FIFTY THOUSAND), WHICHEVER IS LESS.

10. INDEMNIFICATION

The Vendor agrees to defend, indemnify, and hold harmless LaptopFirst, its parent entities, officers, directors, employees, and licensors from and against any and all claims, liabilities, damages, losses, expenses, fines, penalties, and legal fees (including reasonable advocate fees) arising out of or resulting from:

  1. Any claim or lawsuit brought by a Renter or third party alleging illegal locking, unauthorized device access, data loss, invasion of privacy, harassment, or breach of lease agreement arising from the Vendor’s deployment of MDM Commands;
  2. Any violation by the Vendor of the Digital Personal Data Protection Act, 2023, or failure to obtain documented Renter consent for KYC, credit checks, or asset tracking;
  3. Any dispute regarding equipment rental charges, security deposits, damage assessments, or unreturned laptops between the Vendor and Renters;
  4. The enrollment of any computing device not lawfully owned or controlled by the Vendor.

11. TERM, SUSPENSION & TERMINATION

11.1 Term

This Agreement commences upon Account creation and remains in effect until terminated by either party in accordance with this Section.

11.2 Termination by Vendor

The Vendor may terminate this Agreement at any time by cancelling active subscriptions and unenrolling all Managed Devices from the Platform. No refunds will be provided for unused subscription periods.

11.3 Termination by LaptopFirst

LaptopFirst may suspend Account access or terminate this Agreement immediately with notice if:

  1. The Vendor fails to pay subscription fees within fifteen (15) days of due date;
  2. The Vendor breaches Section 3 (Hardware Ownership, Ethical Covenants, or Anti-Harassment);
  3. LaptopFirst receives verified complaints from Renters or law enforcement agencies concerning unlawful surveillance, blackmail, or unauthorized device tracking;
  4. Required by judicial order, statutory mandate, or law enforcement directive.

11.4 Effect of Termination & Device Decommissioning

Upon termination:

  1. The Vendor’s license to access the Platform terminates immediately;
  2. The Vendor must generate OTP codes and cleanly uninstall the Agent from all hardware;
  3. LaptopFirst reserves the right to decommission device records and purge associated Vendor Data in accordance with its Privacy Policy.

12. GOVERNING LAW & DISPUTE RESOLUTION

  1. Governing Law: This Agreement shall be governed by, construed, and enforced exclusively in accordance with the laws of India, without reference to its conflict of laws principles.
  2. Jurisdiction: Any dispute, controversy, or claim arising out of or relating to this Agreement, including its formation, validity, breach, or termination, shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi, India.
  3. Arbitration (Optional for Commercial Claims): Any unresolved commercial claim exceeding ₹5,00,000 may, upon mutual agreement, be resolved through binding arbitration conducted in New Delhi under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed jointly.

13. MISCELLANEOUS PROVISIONS

  • 13.1 Entire Agreement: This Agreement, together with the Master Privacy Policy and Data Processing Addendum, constitutes the entire agreement between the parties regarding the subject matter hereof.
  • 13.2 Modifications: LaptopFirst may update these terms upon thirty (30) days’ advance notice via email or a platform announcement banner. Continued use of the Platform after the effective date constitutes acceptance of amended terms.
  • 13.3 Severability: If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • 13.4 Force Majeure: Neither party shall be liable for failure to perform obligations (other than payment obligations) due to events beyond reasonable control, including natural disasters, acts of government, internet backbone outages, power failures, or telecommunications disruptions.
  • 13.5 Notices & Contact: Formal legal notices to LaptopFirst must be dispatched to:
    • Entity: Lapswap Tech Private Limited (operating as “LaptopFirst”)
    • Registered Office: 161-L, Plot No. 9, Sector-7, Evergreen Apartment, Dwarka Sec-6, South West Delhi, Delhi – 110075, India
    • CIN: U62099DL2024PTC426597
    • Email: legal@laptopfirst.in / support@laptopfirst.in
    • Website: https://laptopfirst.in