Cancellation & Refunds
How Subscription cancellations, early termination, and refunds work at LaptopFirst.
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1. Overview
This policy explains how to cancel your LaptopFirst Subscription and the conditions under which fees are refundable. It should be read together with our Terms of Service.
2. Cancellation Windows
- Monthly plans: cancel any time; access continues until the end of the current paid billing cycle.
- Fixed-term plans (e.g. 6/12-month commitments): cancellation before the committed term may attract an early termination fee (see Section 3).
- Cancellation requests must be submitted at least [X] business days before the next billing date to avoid being charged for the following cycle.
3. Early Termination Fees
If you cancel a fixed-term Subscription before the committed period ends, an early termination fee may apply, calculated as [describe formula — e.g. remaining months × X% of monthly fee, or device depreciation shortfall]. This fee covers the unamortized hardware cost provided under the subsidized subscription rate.
Exact early termination terms are set out in your Order Form / subscription agreement and take precedence over this general policy.
4. Refund Eligibility
- Subscription fees already paid for the current billing cycle are non-refundable once the cycle has started, except where required by law.
- If a device is defective on arrival (DOA) and cannot be resolved via hot-swap replacement, the pro-rated fee for downtime may be credited.
- Setup or onboarding fees, where applicable, are non-refundable once fulfilment has begun.
5. Refund Processing Time
Approved refunds are processed to the original payment method within [7–14] business days of approval. Bank processing times beyond LaptopFirst’s control may add further delay.
6. Damaged or Missing Devices
Devices not returned, or returned with damage beyond normal wear and tear, at the end of a Subscription will be assessed against the current market replacement value. This amount may be deducted from any refund due or invoiced separately.
7. How to Request a Cancellation
Email sales@laptopfirst.in with your account/subscription ID and effective cancellation date, or call +91 8851216076. We will confirm your cancellation and final billing date in writing.