Shipping Policy
How device dispatch, delivery, hot-swap replacement, and returns work across LaptopFirst's hub network.
Template draft — replace bracketed placeholders (timelines) with your actual policy before publishing live.
1. Overview
This Shipping Policy explains how LaptopFirst dispatches, delivers, and retrieves devices as part of your Subscription across our supported hubs in India.
2. Dispatch Hubs & Coverage
We currently operate dedicated dispatch and hot-swap hubs serving:
- Bangalore — Koramangala, Indiranagar, HSR Layout, Outer Ring Road, Whitefield
- Pune & Mumbai — Viman Nagar, Hinjewadi, Baner, Bandra Kurla Complex (BKC), Andheri East
- Delhi NCR — Gurgaon Sector 45 / Cybercity, Noida Sector 62, Okhla Phase III, Connaught Place
Deliveries outside these hubs are handled via courier partners on a best-effort basis; delivery windows in Section 3 apply only within listed hub zones.
3. Delivery Timelines
- Standard onboarding dispatch: devices ship within [2–5] business days of order confirmation and configuration sign-off.
- In-hub delivery: typically next-business-day once dispatched.
- Outside hub zones: [3–7] business days via courier, subject to courier partner timelines.
4. Hot-Swap & Emergency Replacement
For hardware failures reported within a supported hub zone, LaptopFirst targets dispatch of a replacement device within <4 hours during business hours, subject to the SLA tier in your Order Form.
Hot-swap SLA applies to hub zones listed in Section 2. Requests outside business hours are queued for the next business day unless a 24/7 SLA add-on is active.
5. Packaging & Chain of Custody
All devices are shipped in tamper-evident packaging with a signed handover record. Recipients are required to verify device serial numbers against the dispatch note on receipt and report discrepancies within 24 hours.
6. Loss or Damage in Transit
Devices are insured in transit by LaptopFirst or its logistics partner. In the event of loss or damage during shipping, report it immediately to sales@laptopfirst.in so a replacement can be dispatched and any insurance claim initiated. Customers are not liable for loss/damage occurring before delivery is confirmed.
7. Return Shipping at Subscription End
On Subscription cancellation or plan downgrade, LaptopFirst will arrange pickup of returned devices from the registered delivery address within [5–10] business days. Customers are responsible for safely packaging devices for return pickup; packaging materials/guidance will be provided on request.
8. Questions
For shipping or hot-swap questions, contact sales@laptopfirst.in or +91 8851216076.